Refund & Cancellation Policy

Last Updated: [8 November]

At ACXOK, customer satisfaction is our top priority. Please read our refund and cancellation terms below.

1. Order Cancellation

• Orders can be cancelled within 24 hours of placing them, provided they haven’t been shipped.
• To cancel, email us at info@acxok.com with your order ID.

2. Refund Policy

• Refunds will be processed to the original payment method within 7–10 business days after approval.
• Refunds are only applicable for:
• Damaged or defective items
• Wrong item received
• Cancellation before dispatch

3. Return Policy

• Returns must be initiated within 7 days of delivery.
• Returned products must be unused, in original packaging, and include all tags.

4. Non-Refundable Items

• Products marked “Non-returnable” or “Final Sale”
• Personalized/customized products

5. Contact for Refunds/Cancellations

Email: info@acxok.com
Include: Order ID, reason for refund/cancellation, and product photos (if applicable).